Operations Director - Cash Services G4S UAE

Employer: G4S
Job Reference: G4S/MS/1503
Closing Date: May 10, 2013
Role Responsibility:
Key Performance Areas:
Deliver the optimum operational solution for all current and future components of the Cash Services Business in UAE
Work with the General Manager & the Managing Director to agree and implement the best structure and team to deliver the most consistent and cost effective solutions
Ensure all financial targets are met with regard to Cost Control, Profitability & Debtor Management
Maintain Customer Satisfaction as per set operational targets
Ensure all operational departments operate within agreed budgets
Implement systems for reviewing all operating costs to ensure they are in line with forecasted revenue
Conduct Management Team Appraisals and ensure appropriate measurements are in place throughout the operational structure
Ensure yield management is actively practised to ensure the optimum revenue from each service line
Devise and implement the most impactful structure for the delivery of operational excellence
Manage and inspire business centre managers and product managers to deliver service excellence
Deploy a continuous improvement methodology in the operational business to deliver measurable results
Ensure the accuracy and quality of Service Delivery satisfies the business and clients expectations
Utilise manufacturing principles to deliver measurable results such as Six Sigma
Manage Business Process Improvement communications throughout the organization, internally and externally
Remain commercially minded to devise new products or enhancements to the current process to drive down cost and increase margin.
Implement a P&L at each branch to ensure each operational manager is effectively targeted
Co-ordinate, manage & monitor the workings of all operations department and implement a best practice principle, accurately forecasting and managing flow
Ensure all SOPs are adhered to and are updated with innovative and cost effective changes where appropriate
Plan the most effective use of human resources – establish structures, delegate tasks and accountabilities, establish appropriate schedules
Create an effective operational management team and hold successful meetings to align priorities and streamline processes whilst managing the relevant workflows
Production- Coordinate and monitor the work of various departments involved in production, storage, pricing and distribution of goods. Monitor performance and implement improvements. Manage the quality and quantity of employee productivity. Manage the maintenance of equipment and machinery. Provide technical support where necessary
Provide process improvement support to process owners and deliver significant improvements to processes/procedures.
Develop Business Improvement standards to ensure consistent approach to Business Improvement between and among teams.
Recognize barriers to business process improvement efforts and work to remove them.
Coordinate efforts to identify and evaluate opportunities for improvement that transcend site boundaries, integrate Business Improvement into the annual budgeting process.
Create a baseline for procedures i.e. benchmarking and use this to measure capability against the industry.
Implement effective internal audit programs and participate in internal audit.
Manage the Customer Support Plan and provide operational & commercial support to the sales function
Strategic Input – Executive liaison within G4S UAE business. Assist in the development of strategic goals and operational improvement plans.
Deliver automation and technical improvements to the current processes.


The Ideal Candidate:
The ideal candidate will posses the following skills, experience and qualifications:
Degree Level Education
Senior industry relevant operational experience
Knowledge and experience in organizational effectiveness and operations management
Knowledge of business and management principles and practices
Knowledge of human resource principles and practices
Knowledge of project management principles and practices
Information technology skills
Conflict Management
Effective Change Management background
Planning & Organising Skills
Excellent Leadership Qualities


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