Optics Customer Support Engineer ( Trouble Shooting | Optics and light sources | lithography ) (#108149)

Position: Optics Customer Support engineer
Location: Beaverton, OR
Duration: Full time

Job Description:
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.  The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

 

Responsibilities:

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.  Ensures equipment enhances customer production. Repairs and modifies equipment at customer facility. Evaluates equipment to determine type and extend of problem. Repairs involve board problems which can be performed using standard  procedures as well as  system level problems which have multiple causes and no standard procedures exist. Repair of system level problems are based on CSE's technical knowledge, education and training. Board problems vs. system level problems are split 50/50. In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process or contamination.

1) Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.  Also provides guidance to less senior CSE's.

2) Travels by car or airplane to customer facility.

3) Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.

4) Cross trains and assists other field service engineers as appropriate.

5) Prepares reports on customer support activity and provides documentation to engineering, marketing and sales on a re-occurring problems. Makes  recommendations for improvements.

6) Independently prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion in preparing quotes based on reason for equipment failure, time to prepare, etc.

Preferred Qualifications:

Certification Level 4 - Proficiency in systems level repair of multiple and extremely complex products. Advanced electronics skills. Ability to troubleshoot problems in software and electronic systems. Strong knowledge of optics and lasers, overlay/litho, computer theory and MS/DOS. Strong mechanical and analytical skills. Strong interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area. Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.

Minimum Qualifications:

AS or BS. At least 5 yrs related exp. Must be proficient in using O-Scope, DVM and other basic test equipment. Skilled troubleshooting complex mechanical, electronic, and pneumatics systems. Good customer and communication skills. Ability to work in a team environment. Prior experience with KLA-Tencor or like equipment/tool. Commitment to task completion with attention to detail. Computer skills, networking knowledge and fab experience a plus.

Kindly send your resumes to Sivaram.bose@kla-tencor.com