Manager of Reference Services (Department Head) - New Haven Free Public Library

Manager of Reference Services (Department Head) - New Haven Free Public Library. Department: Public Services. Reports to: Public Services Administrator. Purpose: This position is responsible for the supervision and administration of the New Haven Free Public Library’s Reference Department. The position provides strategic direction, budget collection oversight, program coordination and supervision of selected staff. It works closely with other administrator positions to ensure all tactical and operational objectives of the Reference Department are met. Main Job Responsibilities: 1. Serves as a member of the Management Team. Works closely with other managerial leaders ensuring that the number one priority of the organization is crafting an exceptional customer experience. 2. Works to strengthen connections within the city of New Haven and is designated the liaison to community groups at times. 3. Investigates external grant opportunities to enhance programmatic efforts. 4. Provides leadership, development and supervision of Reference staff throughout the department. Responsibilities include coaching, training and managing. 5. Coordinates high level strategic planning for the department. 6. Attends state and national conferences to represent the organization and shares information with library staff. 7. Leads major strategic initiatives through project management. 8. Coordinates the implementation of new Reference services. 9. Leads and participates in systemwide task forces and committees, directs work groups, monitors assignments and their completion. 10. Performs additional duties as assigned. Minimum Qualifications: 1. Master’s of Library Science Degree from an ALA accredited institution of higher learning. 2. 3-5 years progressively more responsible experience working with public services. 3. Demonstrated prior leadership and management experience. 4. Knowledge of information technologies and web services. 5. Skilled in outcome measurements and rubrics. 6. Ability to develop training programs and train staff. 7. Easily can establish and maintain system-wide collaborations with community partners. Highly Preferred Qualifications: 1. Persons who speak Spanish or other foreign languages are strongly encouraged to apply. 2. Ability to set clear objectives and measure and monitor processes. 3. Future oriented. 4. Understands the principles of project management. 5. Knows how businesses work, especially libraries. 6. Is a proven problem solver. Computer and Technology Skills: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Intranet, Internet (www.nhfpl.org), ILS, IFAS. To apply for this position, please go to: http://www.cityofnewhaven.com/HumanResources/CityJobPostings.asp. Position is listed as Supervising Librarian. Vacancy open through November 9, 2012.