Jobs Descriptions
Provide leadership for the teller line to ensure efficiency and high quality member service.
ESSENTIAL FUNCTIONS:
- Present a professional, positive and friendly personality to ensure exceptional service.
- Direct teller line operations.
- Load and audit Teller Cash Dispensers (TCD’s).
- Perform required monthly cash and Traveler’s Check Audits.
- Create and monitor daily teller staffing schedules, accommodating pre-approved and non-scheduled time off requiring backup personnel.
- Assist Branch Manager with performance evaluations, DECA grade evaluations, and corrective action when necessary; handle basic conflict resolution under direction of Branch Manager.
- Evaluate and coordinate training needs of tellers; communicate effectively with Tellers to ensure a positive learning environment.
- Serve as positive role model and mentor tellers; motivate tellers to maximize performance.
- Ensure branch is supplied with appropriate amount of cash; order cash as needed.
- Coordinate daily balancing of ATMs; balance branch vault nightly; coordinate branch balancing nightly.
- Exercise good judgment when reviewing check holds and overrides.
- Perform all functions relating to teller duties.
OTHER DUTIES/RESPONSIBILITIES:
- Coordinate the processing of mail deposits and night depository.
- Handle currency buys and sells for all tellers.
- Ship out excessive coin and currency.
- Approve checks presented for deposit or cashing.
- Cross sell credit union products and services.
- Order supplies as necessary.
- Perform other related duties as required or needed.
KNOWLEDGE, SKILLS AND ABILITIES
- A working knowledge of teller operations.
- A strong knowledge of TFCU Policies, Procedures, Products and Services.
- Knowledge of the principles of member service and problem solving to include needs assessment, exceptional experiences and evaluation of member satisfaction.
- Knowledge of basic mathematical and their applications.
- Knowledge of the English language, sentence structure, proper grammar and spelling of words.
- Knowledge of the Microsoft Office Suite products and basic Internet browsing.
- Ability to operate a keyboard and 10 key calculator.
- Ability to provide input to Branch Manager regarding teller performance, hiring, firing, and corrective action.
- ATTRIBUTES:
- Above average verbal and written communication skills; active listening skills.
- Ability to exercise judgment and initiative in dealing with members and employees.
- Ability to prioritize workflow and complete multiple tasks simultaneously and accurately.
- Ability to work with strict attention to detail.
- Possess a high level of problem solving skills.
- Present a professional business appearance in accordance with TFCU Dress Code Policy.
EDUCATION AND EXPERIENCE:
High school diploma or its equivalent preferred.
Minimum two years of financial institution experience.
Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job. This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment. TFCU is an “employment at will employer.”
Job Snapshot
Location : Tucson, AZ (Map it!)
Employee Type : Full-Time
Industry : Other Great Industries
Manages Others : Not Specified
Job Type : Banking
Finance
Education : High School
Experience : At least 2 year(s)
Post Date : 7/18/2012 Contact Information
Ref ID : 228
APPLY FOR JOB HERE