Job Title: Optics Customer Support Engineer
Location: Beaverton, OR
Duration: Fulltime
Job Description:
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and modifies equipment at customer facility. Evaluates equipment to determine type and extend of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and no standard procedures exist. Repair of system level problems are based on CSE's technical knowledge, education and training. Board problems vs. system level problems are split 50/50. In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process or contamination.
1.Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines. Also provides guidance to less senior CSE's.
2.Travels by car or airplane to customer facility.
3.Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
4.Cross trains and assists other field service engineers as appropriate.
5.Prepares reports on customer support activity and provides documentation to engineering, marketing and sales on a re-occurring problems. Makes recommendations for improvements.
6.Independently prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion in preparing quotes based on reason for equipment failure, time to prepare, etc.
Education and/or experience desired:
1.Certification Level 4 - Proficiency in systems level repair of multiple and extremely complex products.
2.Advanced electronics skills.
3.Ability to troubleshoot problems in software and electronic systems.
4.Strong knowledge of optics and lasers, overlay/litho, computer theory and MS/DOS.
5.Strong mechanical and analytical skills.
6.Strong interpersonal/communication skills in understanding customer needs.
7.Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area.
8.Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
Basic Qualifications:
1.AS or BS At least 5 yrs related exp.
2.Must be proficient in using O-Scope, DVM and other basic test equipment.
3.Skilled troubleshooting complex mechanical, electronic, and pneumatics systems. Good customer and communication skills.
4.Ability to work in a team environment. Prior experience with KLA-Tencor or like equipment/tool.
5.Commitment to task completion with attention to detail.
6.Computer skills, networking knowledge and fab experience a plus.
Please send your resumes to vinod.sanker@kla-tencor.com