Administrative Assistant-Field Support Group | Columbia July 2012

Job Title: Administrative Assistant
Department: Field Support Group
Report To: Customer Support Supervisor, Director of Business Operations and Senior Customer Support Supervisor

Summary
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of customer service and administrative support.

Essential Duties and Responsibilities
The Administrative Assistant is responsible for ensuring our customers including contract employees, client managers and local sales teams receive superior customer service and administrative support. Specific responsibilities include:

Providing outstanding front office customer service (telephone and reception area)
Hand outs application and/or orientation packets and verifies information for accuracy
Maintains drug testing process (setting up employee for the clinic, logging and updating office report, email/communicating results to the office)
Alphabetize and submit timecards to corporate office for Automated Hours Collection System exception accounts
Processing of payroll checks (sort, stuff, and mail)
File and maintain all office paperwork
Maintaining adequate levels of Pre Employment Packets
Assist with data entry of personal data updates, starts and finishes in PeopleSoft
Processing orientation paperwork to Human Resources Department
Timely processing of Tax Credit Forms and other state required forms
Maintaining adequate levels of administrative support to all internal and external employees
Maintain and organize all office supplies

Requirements
Qualifications
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met in order to perform the essential job duties and responsibilities.


Education and/or Experience
1 + years experience in a customer service related position.
Ability to prioritize, organize, problem solve and meet deadlines and goals.
Ability to communicate effectively and provide proper follow up
Computer experience with 35-45WPM and understand Microsoft Office Programs

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