Security Manager

Employer: Pullman Malaysia

Job Summary/Purpose :
• To implement and practice on all practical aspects of security standard & procedures.
• To ensure efficiency in its performance by providing reliable information relayed from other department outside callers and highly responsible in doing necessary follow-ups.
• Maintain proper communication, coordination with guest, employee outside/inside particularly from all department
• Responsible for assisting the Security Manager in the co-ordination and monitoring the Security and Fire Prevention and Occupational Health and Safety Programs throughout the hotel
• To ensure the continues protection of guests, employees and hotel assets.

1. Responsibilities
• Deploys security staff to effectively monitor and protect hotel assets.
• Provides reasonable care in securing guestrooms and guest areas.
• Effectively monitors guest safe deposit box procedures.
• Knows all cash handling procedures and makes worthwhile recommendations to improved security controls.
• Effectively pre-screen individuals who will be responsible for security and all new staffs.
• Conducts investigation of all losses of hotel assets, guests and staff belongings, and guest and staff injury and refers to proper management for disposition.
• Effectively monitors and/or control access to hotel entrances.
• Administers first aid as needed and provides means for obtaining necessary medical attention on a timely basis.
• Completes proper documentation and reports all associate incident and general liability incident to the insurance.
• Effectively assists in minimizing cost through aggressive feedbacks.
• Develops implements and maintain required OSHA programs and statistical data in accordance with state and federal standards.
• Must be familiar with hotel law and local ordinances.
• Develops, implements a working relationship with local law enforcement authorities.
• Effectively evaluates guest requests for additional security measures.
• Effectively monitors and control access to guest areas.
• Effectively controls associate entrance.

2. Commercial
• Effectively monitors and control access to associate work areas, locker rooms and parking areas.
• Regularly audits Security procedures to ensure compliance.
• Display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interact with guests to obtain feedback on security measurement in the hotel property.
• Empowers associates to provide excellent customer service. Establishes guideline so associates understand expectation and parameters. Ensures associate receive on-going training to understand guest expectations.
• Observes service behaviors of security associates and provides feedback to individuals or managers, continuously strives to improve service performance.
• Attends meeting with the Management team and weekly forecast meetings to understand group needs and gathers critical information to communicate to Security associates.
• Incorporate guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.

3. Human Resource
• Uses all available on the job training tools for associates implement and manage training initiative and conduct training when appropriate.
• Develops implements and maintain a departmental orientation program for associate to receive the appropriate new hire training to successfully perform their job.

4. Relations
• Communicates performance expectation in accordance with job descriptions for each position and monitors progress.
• Conducts hourly associate performance appraisal according to Standard Operating Procedures.
• Administers the performance appraisal process for direct report managers, Develops business goals and creates appropriate development plans. Assists associates base on their individual strengths, development needs, career aspirations and abilities.

4. Replacement and Temporary Mission
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Actively solicits associate feedback, utilizes an ‘open door’ policy and reviews associate satisfaction results to identify and address associate problems or concern. Ensure associates are treated fairly and equitably. Constantly strives to improve associate retention. Bring issues to the attention of Director Human Resources as necessary.
• Manages associate progressive discipline procedures of areas of responsibility. Ensure hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOP and LSOP).
• Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
• Celebrate success and publicly recognizes the contributions of the team members, ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.
• Ensures self and direct report supervisor attend appropriate core training classes.
• Effectively assists in formulating and conducting associate safety & security training programs.
• Ensures Security Officers & Security Supervisors maintain required first aid and CPR certifications.
• Ensures all Security Officers & Supervisors have the proper supplies, equipment and uniforms.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• • Utilizes the schedule to business demands and for tracking associate time and attendance. Monitor and manages the payroll function.

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