Clubhouse Manager for New Jersey USA

This position is responsible for ensuring that the food and beverage aspects of special events are properly planned and executed. This includes accomplishing a high level of member satisfaction while achieving positive financial results for the club.

This position requires management level skills in the following contexts:

Communications: With members, club leadership, members of club management, staff, vendors and guests. This position is actually a communications hub ensuring that the wishes of the sponsor of an event are passed on to all parties in the event production process. Verbal and written communications are equally important in this regard.

Planning: The incumbent must prepare for the hundreds of details, which must be considered for every food and beverage event, and anticipate all variables such as weather, timing & scheduling.

Operational: The incumbent must be present for all food and beverage/catering events and be prepared to react to all contingencies and requests for changes from the client.

Organization and Record Keeping: Every catering event is also a business transaction and must be fully documented for accounting and contractual purposes.

Supervision: The incumbent manages the wait and production staffs during all catering events. This could involve directing the work of up to 50 individuals in situations requiring precise timing and detailed coordination. All service is completed in the presence of members and their guest so it must be rendered in a dignified and stress free manner.

Team Work: The incumbent must coordinate activities with other members of the food and beverage management team. This involves obtaining the cooperation of others on a collegiate basis.

The incumbent is responsible for the overall scheduling of Club House facilities and for keeping Department Heads informed of activities so events are produced in a well-coordinated fashion.

Membership relations are an important aspect of this position. The incumbent functions as a host to members and their guests. S/he anticipates needs, and to the extent possible, personalizes service to ensure satisfaction.

The incumbent supervises the house staff. S/he regularly checks staff appearance and monitors interaction with members making corrections and adjustments when necessary.

- Bachelors Degree in Hotel /Restaurant Management or Certification by the Club Managers Association of America preferred

- 4 Years in a management position in the hospitality industry

- Significant fine dining experience in a club, restaurant or hotel

- Experience in physical plant management preferred

- Experience in directing a large service orientated staff

- Working seven consecutive days as seasonal conditions require

Job Requirements: Job Responsibilities:

1. Directs the clubhouse staff, directs preparations before the arrival of members and guests. Checks for proper layout and cleanliness, etc. Conducts regular briefing and ensures that all services are coordinated. Knowledge of the clubs physical plant is also required.

2. Meets with club leaders, members and their associates responsible for planning special events such as parties, golf tournaments, weddings, business meetings and seminars, etc. Exchanges information and explains options to potential clients. Provides advice, offers suggestions. Provides cost information and conducts site visits and walk-throughs. Plans, makes arrangements for all food and beverage service associated with special events. Defines parameters for each special event including space reservations, develops contracts and deposit procedures, menus, floor plans, etc. Manages internal communication necessary for the successful production of events, distributes event information sheets. Ensures all relevant club personnel are prepared for event. Contacts clients to determine level of satisfaction. Prepares after event reports. Compiles invoice and billing information for the Accounting Department.

3. Consults with the Executive Chef and the Dining Room Manager on a daily basis to coordinate dining activities in the dining rooms.

4. Keeps records and completes periodic reports on club operations and utilization. Prepares drafts of annual budget for areas of responsibility.

5. Maintains presence in areas of responsibility. Acts as host. Greets members and guests and makes all feel comfortable. Answers questions and solves problems and complaints.

6. Advises members and guests of club rules and by-laws. Uses tact and diplomacy in maintaining standards without offending or alienating. Refers continuing problems to the General Manager.

7. Keeps the General Manager and COO up to date on all matters within area of personal responsibility.

8. Completes special projects and assignments for the General Manager and COO.

9. Substitutes for the General Manager and COO during absences and as directed.

10. Assists in the development of a professional food and beverage wait staff. Evaluates performance. Participates in training programs. Assists in recruiting and retention efforts.

Applicants who do not already have legal permission to work in the United States will not be considered.

Job Available: Immediately

Salary Range: US $50,000.00-US $60,000.00 / Year

Bonus Plan? Yes

Accommodation? Yes

Other: 401K, Medical/Dental, Association Expenses

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